Homeowner Warranty

Your Home, Our Commitment

We stand behind the quality of every Druther home. Learn about your warranty coverage and how to request service when you need it.

Emergency Situations

For urgent issues that pose immediate risk to your home or safety — such as active water leaks, gas leaks, electrical hazards, or no heat during freezing temperatures — please contact our warranty team directly by phone. For non-emergency warranty items, submit a claim through the standard process outlined below.

Emergency Line: warranty@druther.homes

How It Works

The Warranty Claim Process

A clear, straightforward process from submission to resolution.

Submit

Describe the issue with details and photos. Include the affected area, when you first noticed the problem, and any relevant context.

Review

Our warranty team reviews your claim to confirm coverage and determine the appropriate course of action.

Schedule

We coordinate with the appropriate trade partner and schedule a convenient time for the repair or inspection.

Resolve

The repair is completed and inspected. We follow up to ensure you're satisfied with the work.

Photos make a difference. When submitting a claim, include clear photos of the issue — they help our team assess the situation quickly and route your claim to the right trade partner.

Coverage Details

What's Covered

Your Druther home is backed by comprehensive warranty coverage. Here's an overview of what falls within the warranty scope.

Generally Covered
  • Structural defects in load-bearing components
  • Plumbing, electrical, and HVAC systems
  • Water intrusion through the building envelope
  • Defective workmanship or materials
  • Foundation and framing issues
  • Roofing defects and leaks
Generally Not Covered
  • Normal wear and tear or aging
  • Homeowner modifications or alterations
  • Cosmetic imperfections noted at closing
  • Damage from natural disasters or acts of God
  • Appliance or manufacturer warranties
  • Landscaping, grading, or drainage beyond initial settling
Not sure if your issue is covered? Submit a claim anyway — our team will review it and let you know. It's always better to report something early.

Common Questions

Warranty FAQ

Answers to the questions we hear most from homeowners.

Your warranty coverage begins at closing. Standard workmanship items are typically covered for one year, while major structural components carry longer coverage periods. Your specific warranty terms are outlined in the warranty documentation provided at closing. If you need a copy, contact our warranty team.
Submit your claim using the form linked at the top of this page, or email warranty@druther.homes with a description of the issue and photos. Include your address, the location of the issue within the home, when you first noticed it, and any relevant details. Our team will acknowledge receipt and begin the review process.
Timelines vary based on the nature of the issue and trade partner availability. Emergency items are addressed as quickly as possible. For standard claims, our team will provide an estimated timeline after review. We strive to keep you informed at every step and will coordinate scheduling at times convenient for you.
In most cases, yes — we ask that a homeowner or authorized representative be present (or provide access) when our trade partners visit. This ensures the work can be reviewed and any questions about the issue can be addressed on-site. We'll work with your schedule to find a convenient time.
Minor drywall cracks and nail pops are common in new construction as your home settles during its first year. These are typically cosmetic and result from the natural movement of building materials as they acclimate to temperature and humidity changes. These items are generally addressed during your one-year warranty review. If you notice significant or recurring cracking, please submit a claim so we can evaluate it.
Appliances are covered by their respective manufacturer warranties, not the Druther Homes builder warranty. Refer to the appliance manuals and warranty cards provided at closing for coverage details and service contact information. If you're unsure which manufacturer to contact, our team can help point you in the right direction.
Regular maintenance is an important part of protecting your home and your warranty coverage. Key responsibilities include:
  • Changing HVAC filters regularly (every 1–3 months)
  • Maintaining caulking around windows, tubs, and showers
  • Keeping gutters and downspouts clear
  • Monitoring grading and drainage around your foundation
  • Servicing your HVAC system annually
Neglecting routine maintenance may affect warranty coverage for related issues. Your homeowner binder includes detailed maintenance guidance.

Get in Touch

Warranty Support

Our team is here to help. Reach out with questions or to check on the status of an existing claim.

Warranty Claims

Submit new claims or follow up on existing ones

warranty@druther.homes

Construction

Permits, drafting, and construction questions

construction@druther.homes

Home Sales

Upcoming properties and sales inquiries

sales@druther.homes
1295 Old US Hwy 1, Suite A, Southern Pines, NC 28387
PO Box 1632, Southern Pines, NC 28388
druther.homes